Console Secures $6.2M to Automate IT with AI
Tired of waiting for IT support? Console, an AI-powered platform, just raised $6.2 million in seed funding from Thrive Capital to address this issue. The startup aims to liberate IT teams from repetitive tasks, allowing them to focus on more strategic projects.
Founded by former Rippling product lead Andrei Serban, Console integrates seamlessly with Slack. This allows companies to deploy the AI assistant quickly, often within weeks. Unlike competitors requiring complex installations, Console offers a streamlined approach.
We're able to get there so fast because we don't require you to replace your help desk.
Console acts as an AI co-worker, augmenting existing IT staff. Employees can message Console directly on Slack for assistance with tasks like password resets and application access. The AI agent leverages user-specific data, including laptop model and authorized applications, to resolve issues quickly.
According to Serban, Console's AI can handle over 50% of tasks independently, escalating complex issues to human IT professionals. This efficiency has attracted clients like Scale AI, Flock Safety, and Calendly.
Thrive Capital Bets on AI for IT
Thrive Capital, known for backing leading AI companies like OpenAI, Cursor, and Scale AI, sees significant potential in AI-driven IT solutions. Partner Vince Hankes believes Console's rapid integration and evolving AI technology will make it an essential tool for businesses.
While acknowledging the ease of initial integration, Hankes anticipates Console's AI will rapidly improve with user adoption, becoming deeply embedded within organizations.
Looking ahead, Console plans to expand its capabilities to support other functions, including HR, finance, and legal.
We want Console to be an employee's first call for help.
With its focus on simplifying IT support and empowering IT teams, Console is poised to transform how businesses manage their internal operations.
